Experience:
PREMIER LOGISTICS SOLUTIONS - Information technology and Process improvement director
(CHARLESTON, SC)
July 2022-PRESENT
Improving I.T. Support introducing a cohesive ticketing structure system to the company. Supporting the company with technology solutions at every level including device deployment and support.
Administered technology resources including: Office 365, Teams, Exchange admin, including Intune and TeamViewer.
Constant process improvement by way of assessment, speaking to subject matter experts, and rolling out an improved solution inserting automation where possible. Introducing SOPs, RACIs, and Process maps and providing solutions.
Premier logistics solutions-business technology and process improvement manager
(Charleston,SC)
may 2020-july 2022
Led a team dedicated to improving I.T. with automation
created and managed a support system for the WMS. (Warehouse Management System)
Core Systems group-Project manager and staff consultant
(Charleston,SC)
August 2018-may 2020
Project Manager for implementation of a new Warehouse Management System to all accounts (100+) at a fast-paced and fast growing logistics company.
Consultant and implementation expert for updated processes that use cutting-edge technology.
STATE BAR OF TEXAS - WEBSITES & TECHNOLOGY SPECIALIST (AUSTIN, TX)
APRIL 2016-AUGUST 2018
Oversee and administer content on over 35 websites serving over 82,000 lawyers in the Sections Department of the State Bar of Texas. Assemble, generate, and control over 20 new websites using WordPress software. Transformation and Conversion of websites from decrepit DNN software to contemporary and alluring WordPress sites. Conversions helped increase membership to sections across the board.
Curating and circulating email-blasts ranging from a few hundred recipients to under 20,000, with responsibility of ultimately sending the email-blast out. Moderation of list-servs and on site tech assistance/representation of the State Bar at Meetings and Continuing Legal Education Events.
APPLE (APEX SYSTEMS CONTRACTOR) - TRANSIT MAPS EDITOR (AUSTIN, TX)
NOV 2015-APRIL 2016
Applying problem solving skills to accurately identify and correct errors on the maps interface, working with Spanish and Italian languages simultaneously. Utilizing teamwork skills to assist other editors in cooperation with supervisors to attain the highest level of accuracy and efficiency to deliver groundbreaking yield.
Cumulating data from other editors and integrating into various aspects of workflow due to nature of work. Mentoring and Training new editors on utilizing tools to exemplary efficiency and quality to deliver highest attainable productivity.
Given additional responsibilities only assigned to the top 25% of contractors across the project. Designation to work on the largest market across the project. Entrusted with task of creating a spreadsheet addressing key issues and problems found within project and helping create solutions. Appointed to a special quality assurance team and authorized to check over editors’ work and address escalated issues found.
REALITY BASED GROUP - VIDEO SCOUT/QUALITY ASSURANCE ANALYST (AUSTIN, TX)
JULY 2015-NOVEMBER 2018
Conduct nationwide undercover video shops of retail stores, banks, restaurants and other businesses as facilitated by employers who contracted with the company for training and quality assurance objectives. Operate concealed video computer equipment and adhere to assigned script to gauge product knowledge and consumer interaction, ethics and business/sales etiquette. Thoroughly fill out detailed evaluations to reflect that employees performed training standards required by respective retail, bank, and restaurant employers. These evaluations ultimately led to an increase in client sales.
PREMIER LOGISTICS SOLUTIONS - MARKETING/MEDIA & SPECIAL PROJECTS MANAGER
(CHARLESTON, SC)
MAY 2014-May 2016
Content curation: new logo and font, flyers, business cards, videos, and contests to raise company profile. Construction of a redesigned website, company tri-fold, company presentations and advertisements. Collaborating with the owner to create fresh marketing materials, driving an increase of revenues by 120% since employment. Utilizing organizational skills to keep track of diversified projects with strict deadlines.
Social Media Control; a 616% increase in Facebook followers organically.
Examples of my work:
I Created the New logo for Premier
Port Guide Ad 2014